Below you will find our General Terms and Conditions. These always apply when you use or place an order through our Website and contain important information for you as a buyer. Therefore, read the General Terms and Conditions carefully. We further recommend that you save or print these terms and conditions so that you can read them again later.
a) Horse Stuff & more: established in Voerendaal and registered with the Chamber of Commerce under registration number Chamber of Commerce 71041982 trading under the name Horse Stuff & more.
b) Website: the Horse Stuff & more website can be consulted via www.horsestuffandmore.com, www.horsestuff.shop and www.horsestufff.be.
c) Customer: the natural person not acting in the exercise of a profession or business who enters into an agreement with Horse Stuff & more and/or has registered on the Website.
d) Agreement: any arrangement or agreement between Horse Stuff & more and the Client, of which agreement the General Terms and Conditions form an integral part.
e) General Terms and Conditions: the present General Terms and Conditions.
3. Applicability of General Terms and Conditions
a) The General Terms and Conditions apply to all offers, agreements and deliveries of Horse Stuff & more unless explicitly agreed otherwise in writing.
b) If the Customer includes provisions or conditions that deviate from, or do not appear in, the General Terms and Conditions in its order, confirmation or communication, these are only binding for Horse Stuff & more, if and insofar as they are explicitly stated by Horse Stuff & more accepted in writing.
4. Prices and information
a) All prices stated on the Website and in other materials originating from Horse Stuff & more include VAT and other levies imposed by the government.
b) In most cases, the shipping costs are € 0.00 within the Netherlands and € 20.00 for Belgium, other countries after consultation. These costs can also be found on the Website in a comprehensive overview, also for neighboring countries. In addition, these costs will be displayed in the ordering process.
c) The content of the Website has been compiled with the greatest care. However, Horse Stuff & more cannot guarantee that all information on the website is accurate and complete at all times. All prices and other information on the Website and in other materials from Horse Stuff & more are therefore subject to obvious programming and typing errors.
d) Horse Stuff & more cannot be held responsible for (color) deviations due to screen quality.
5. Realization Agreement via the webshop
a) The Agreement is concluded at the moment of acceptance by the Customer of the offer from Horse Stuff & more (by clicking on the “Order with payment obligation” button) and meeting the corresponding conditions set by Horse Stuff & more.
b) If the Customer has accepted the offer electronically, Horse Stuff & more will immediately confirm receipt of the acceptance of the offer electronically
(confirmation email). The customer has until the 14th calendar day after receipt of the articles the option to terminate the agreement (revoke), with the exception of custom-made items, which are made at the special request of the customer.
c) If it turns out that incorrect information has been provided by the Client when accepting or otherwise entering into the Agreement, Horse Stuff & more has the right to fulfill its obligation only after the correct information has been received.
d) If the customer has purchased an item through a pass consultation or in a way other than the webshop. In that case, a written complaint is sent to Horse Stuff & more as soon as possible, and within 5 working days at the latest, this may also be done by e-mail. Complaints by other means will not be processed. If you are not satisfied with the delivery of a saddle, you must make this known immediately or in any case within 7 days by e-mail or by post. No saddles can be returned for a monetary refund. It is possible, in consultation, to exchange a saddle for another saddle from the stock of Horse Stuff & more. However, this only applies within 1 month and if the saddle has been reviewed by Horse Stuff & more and the location has been reassessed by Horse Stuff & more, whereby it has been conclusively established that the saddle indeed no longer fits and also cannot be adjusted. To be able to assess this, Horse Stuff & more must be able to come to the site, if the distance to your address is more than 30 km, travel costs of € 0.35 per km will apply. Because horses can change enormously in a short period, sometimes every month, your saddle may have to be adjusted; fortunately, our saddles are extremely adaptable, and we will do everything to satisfy our customers.
6. Implementation of Purchase Agreement
a) As soon as the order has been received by Horse Stuff & more, Horse Stuff & more will send the products as soon as possible with due consideration of the provisions of paragraph 3 of this Article.
b) Horse Stuff & more is entitled to engage third parties in the implementation of the obligations arising from the Agreement.
c) The Website clearly describes, in time for the conclusion of the Agreement, the manner in which delivery will take place and the period within which the products will be delivered. Our products have a delivery time of 8-12 weeks unless they are in stock.
d) If Horse Stuff & more cannot deliver the products within the agreed period, it will inform the Customer thereof. In that case, the customer can agree to a new delivery date, or he will be given the option to terminate the Agreement free of charge.
e) Horse Stuff & more advises the Client to inspect the products delivered from the webshop or by post and to report any defects found within 7 days, in writing or by e-mail. See the Article regarding warranty and conformity for further information.
The client is obliged to inspect the work or the goods thoroughly for defects immediately after the delivery or completion of the work, and to notify Horse Stuff & more in writing immediately in the presence thereof. If the client has not indicated any defects with the items purchased in the webshop or received by post within fourteen days of the day of delivery, the client will be deemed to have agreed to the items supplied and any right to claim will lapse. Horse Stuff & more must be able to check submitted complaints. If agreed, a written statement will be drawn up that must be signed by both parties.
f) As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the Customer.
7. Right of withdrawal for items purchased in our webshop
a) If the Client is a natural person who does not act in the exercise of his profession or business, the Client has the right to terminate the remote Agreement with Horse Stuff & more within 14 calendar days of receiving the product, without giving reasons, free of charge (revocation). Only the direct costs for the return shipment will be borne by the Customer. The customer must therefore bear the return costs himself. Any costs paid by the Customer for shipping and payment of the product to the Customer will be reimbursed to the Customer upon return of the entire order.
b) Within the withdrawal period referred to in paragraph 1, the Client will handle the product and the packaging with care. The customer will only open the package and use the product only to the extent necessary to ascertain the nature, characteristics and operation of products. Our items must be returned clean and unused; otherwise, they are excluded from revocation due to hygiene.
c) Customer may terminate the Agreement in accordance with paragraph 1 of this Article by returning the product to Horse Stuff & more within the period specified in paragraph 1, or by informing Horse Stuff & more within this period of the fact that he waives the purchase and the product (withdrawal form), after which he will return the product as soon as possible. Products can be returned to: Horse Stuff & more: Op de Beek 38, 6367 AW Voerendaal, see also (return form).
d) Amounts already paid (in advance) by the Client will be reimbursed to the Client as soon as possible, but no later than within 14 days after the termination of the Agreement.
e) Information on whether or not the right of withdrawal is applicable and any desired procedure is stated on the Website clearly in time for the conclusion of the Agreement.
8. Warranty and conformity
a) Horse Stuff & more guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of conclusion of the agreement and/or government regulations. If specifically agreed, Horse Stuff & more also guarantees that the product is suitable for other than normal use.
b) A guarantee provided by Horse Stuff & more, manufacturer or importer does not affect the legal rights and claims that the Customer already has and may invoke under the Agreement.
c) If the delivered product, purchased in the webshop, does not comply with the Agreement, then the Client must inform Horse Stuff & more within a reasonable period of time after the discovery of the defect, but no later than within 14 days. PLEASE NOTE: items that have been used can no longer be accepted unless it is a defect that is covered by the warranty.
d) If Horse Stuff & more considers the complaint to be justified, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. The maximum reimbursement is equal to the price paid by the Customer for the product purchased in the webshop.
9. Implementation of the lease agreement
a) The following article applies when products are included in the order where the word TEST appears in the name/title of the product, a rental agreement applies to these products. These products remain the property of Horse Stuff & more at all times.
b) As soon as the order has been received by Horse Stuff & more, Horse Stuff & more will send the TEST package with due consideration of the provisions of paragraph 4 of this Article as soon as possible.
c) Horse Stuff & more is entitled to engage third parties to perform the obligations arising from the Agreement.
d) If you have requested a TEST package, you will receive an e-mail within which period the TEST package will be delivered by means of an indication of the waiting time; an indication is not a strict deadline.
e) If Horse Stuff & more cannot deliver the TEST package within the agreed period, it will inform the Client thereof. In that case, the customer can agree to a new delivery date, or he will be given the option to terminate the Agreement free of charge.
f) As soon as the TEST package to be delivered has been delivered to the specified delivery address, the risk regarding the TEST package is transferred to the Customer.
g) Upon receipt, the rental period of the TEST package starts, with a maximum duration of seven days, counted from the day of receipt by the Customer. At this time, the possibility of revoking expires, but the possibility remains to shorten the rental period. If we have not received the TEST package after the rental period of seven days (including the shipping time), you will pay € 50.00 per day in costs, which will be deducted from the deposit.
h) Horse Stuff & more recommends the Customer to inspect the delivered TEST package and to report any defects immediately, preferably in writing or by e-mail.
i) Use of the TEST package is entirely at the Customer’s own risk; the Customer is liable for all damage to, and loss or theft of, the test package.
j) At the end of the rental period, the Customer must return the TEST package in its entirety to Horse Stuff & more.
k) Once the returned TEST package has been delivered to the specified address, the risk regarding the TEST package is transferred to Horse Stuff & more.
l) Upon receipt, Horse Stuff & more will check the TEST package for any damage within 14 days. Damage that has not been reported by the Client as described in paragraph 8 of this article will be charged to the Client. Missing parts of the TEST package are also charged to the Customer. This also applies to the return later than the agreed seven days, for which we charge 50 euros per day in costs. These costs are deducted from the deposit paid by the Customer.
m) Damage to the TEST package. Upon termination of the test period of 7 days, the saddle must be returned to Horse Stuff & more immediately, in the condition it was in at the time of the provision. If Horse Stuff & more has received a deposit at the time of making it available, it must be repaid at the same time as the return of the saddle, with the deduction of the amount paid by Horse Stuff & more including
the estimated amount of the damage caused to the saddle during availability. Damage is also understood to mean the costs of returning the saddle to the state in which it was at the time of the provision, regardless of whether that state was a better or worse state. Or send it back later than the seven-day rental period. The person to whom the saddle was made available is not authorized to give the saddle for use by a third party. If the saddle has been removed from the control of the person to whom it was made available, the latter must immediately inform Horse Stuff & more. If no damage description of the saddle has been drawn up between the parties, the saddle is deemed to have been made available in an undamaged condition. All the aforementioned provisions also apply to goods other than saddles if temporarily made available by Horse Stuff & more.
The Customer must make payments to Horse Stuff & more according to the payment methods indicated in the order procedure and possibly on the Website. If a customer orders a saddle and/or other accessories via the pass service, a deposit of 50% must be made, after which the order will be placed for you. The final payment of 50% must be received by Horse Stuff & more before the items are delivered. Upon delivery of the items, everything must be paid for. Horse Stuff & more is free to choose payment methods, and these may also change from time to time.
Horse Stuff & more is not liable for the costs, damages and interest that may arise as a direct or indirect consequence of: Deeds or negligence of the client, his subordinates, or other persons employed by him or on his behalf. Horse Stuff & more is not liable for injury to horses in any form. Costs of veterinarians and therapists cannot be recovered from Horse Stuff & more.
12. Complaints procedure
a) If the Customer has a complaint about a product (in accordance with Article concerning warranty and conformity) and/or about other aspects of the services provided by Horse Stuff & more, he can submit a complaint to Horse Stuff & more by e-mail or by post. See the contact details under the General Terms and Conditions.
b) Horse Stuff & more gives the Client a response to his complaint as soon as possible, but in any case within 14 days after receiving the complaint. If it is not possible to give a substantive or definitive response, then Horse Stuff & more will confirm within 14 days after receiving the complaint and give an indication of the period within which it expects to give a substantive or definitive response to the complaint from the Customer. Horse Stuff & more will do everything possible to satisfy its customers. If it turns out to be necessary to assess the complaint at the customer’s site, (travel) costs may be associated with this, these will be borne by the customer, unless agreed otherwise.
13. Personal data
Horse Stuff & more processes the personal data of the Customer carefully. Address, telephone number, email or other data will never be passed on to third parties.
14. Final provisions
a) Dutch law applies to the Agreement.
b) Unless otherwise stipulated by mandatory law, all disputes that may arise under the Agreement will be submitted to the competent Dutch court in the district where Horse Stuff & more is located.
c) If a provision in these General Terms and Conditions appears to be invalid, this does not affect the validity of the entire General Terms and Conditions. In that case, the parties will adopt (a) new provision(s) as a replacement, giving substance to the intention of the original provision as far as legally possible.
d) In these General Terms and Conditions, “written” also means communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.
15. Contact details
If you have any questions, complaints or comments after reading these General Terms and Conditions, please do not hesitate to contact us in writing or by e-mail.
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